Every conversation has two parts what you say Meaning Factcheck Usage
Posted inSkill

Quotes about managers principles

Every conversation has two parts: what you say and how safe others feel while hearing it - Kerry Patterson
This quote flips the script on communication. It says the real magic isn't just in the data you deliver, but in the psychological safety of the person receiving it.
The more you care about results the more Meaning Factcheck Usage
Posted inBusiness

Managers Quote

The more you care about results, the more you should care about relationships - Kerry Patterson
This quote flips the script. It tells us that the direct path to a result isn't a straight line, it's a relational one. High stakes don't mean you should bulldoze people; they mean you need to build bridges.
Posted inSkill

Quotes about managers

When you fail to notice safety problems, you’ll think you have a content problem when you actually have a conditions problem - Kerry Patterson
At its core, this quote means we often blame the wrong thing. We think people are the problem ("a content problem") when the environment we've created is the real culprit ("a conditions problem").
Posted inBusiness

Quotes about managers principles

The path to high productivity passes not through a single conversation, but through a pattern of open dialogue - Kerry Patterson
Stop looking for the one perfect conversation that will fix everything. True, sustained productivity is a byproduct of a culture where people consistently speak their minds openly and safely.
Posted inRelationship

Managers Quote

The mistake most of us make in our crucial conversations is we believe that if we’re right, we have the right to say it in any way we choose - Kerry Patterson
This quote hits on a brutal truth: being factually correct doesn't give you a free pass to be a jerk. It separates the content of what you're saying from the context of how you're saying it.