Posted inSkill

Managers Quote

People rarely argue with someone who listens - Dale Carnegie
At its heart, this quote means that genuine listening is a powerful tool for de-escalation. It's not about being passive; it's an active strategy that makes conflict almost impossible to sustain.
Posted inSkill

Managers Quote

In talking to people, don’t begin by discussing where you differ. Begin by emphasizing—and keep on emphasizing—the things on which you agree - Dale Carnegie
The core message is about strategic agreement. It's not about being a pushover; it's about building a bridge of common ground before you even think about crossing the chasm of disagreement.