When men and women are in conflict, they both need to be heard in different ways

Wise advice on mediators

When men and women are in conflict, they both need to be heard in different ways - John Gray
The core message here is that during arguments, men and women have fundamentally different emotional communication needs. It's not a battle of wills, but a mismatch of listening styles.

Mediators Quote

You can’t listen and judge at the same time - Dale Carnegie
The truth is, our brains love to multitask, especially in conversations. That is the whole point here. You cannot take in what someone is saying while you are busy rating, fixing, or fighting in your head. It is like trying to drink coffee and whistle at the same time. One of them is going to spill.