Posted inSkill

Mediators Quote

When both partners feel heard, no one has to win the argument - John Gray
The core message is that the goal of a disagreement shouldn't be victory, but mutual understanding. When both people feel validated, the need to be "right" simply evaporates.
Posted inSkill

Wise advice on mediators

When men and women are in conflict, they both need to be heard in different ways - John Gray
The core message here is that during arguments, men and women have fundamentally different emotional communication needs. It's not a battle of wills, but a mismatch of listening styles.