Support Teams Archives

Begin in a friendly way when you approach a disagreement

Quotes about support teams principles

Begin in a friendly way when you approach a disagreement - Dale Carnegie

At its core, this principle is about strategic empathy. It's the understanding that you cannot win an argument by starting one; you win by first establishing a goodwill.

Business

Quotes on controlling support teams

Ask to spell the name; accuracy is respect in letters - Dale Carnegie

This means that when you make sure you get someone's name right, it shows them they are important to you.

Relationship

Support teams Quote

Listen for the name as if it were the only word that mattered - Dale Carnegie

It means giving someone's name your complete and undivided attention the moment you hear it, treating it with the same focus you would a critical piece of information in a high-stakes situation.