Posted inWisdom

Quotes about support teams principles

Apologize early and specifically; it shortens the distance between people - Dale Carnegie
The core message here is that a prompt, detailed apology acts as a powerful social lubricant. It directly repairs the emotional rift caused by a mistake, bringing people back together.
Posted inBusiness

Quotes on controlling support teams

Ask to spell the name; accuracy is respect in letters - Dale Carnegie
At its core, this quote means that taking the small, extra step to ensure you have someone's name correct is a powerful, non-verbal way of showing them that they matter.