Posted inSkill
Wise advice on Verified
Criticize the behavior, not the person - Dale Carnegie
It's about separating someone's actions from their core identity. You're attacking the problem, not the person.
Posted inSkill
Verified Quote
If you must make corrections, make them indirectly - Dale Carnegie
The core message is about preserving a person's dignity and ego when you need to point out a mistake. It's not about avoiding the truth, but about delivering it in a way that doesn't trigger defensiveness.