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When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion - Dale Carnegie
The core message is brutally simple: you can have the most logical, airtight argument in the world, but if you ignore the other person's emotional state, you've already lost.
Posted inSkill

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Good communication is about understanding the emotion behind the words - Leil Lowndes
The core message here is that true connection happens not through vocabulary, but through emotional resonance. It's about decoding the unspoken subtext.