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People rarely resist what they help to create - Leil Lowndes
At its core, this is about the psychology of ownership. When people have a hand in building something, they feel a sense of pride and ownership that automatically dissolves resistance.
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Your voice can smile too—let people hear warmth in it - Leil Lowndes
The core message is that warmth isn't just a facial expression; it's an audible quality you can and should project with your voice to create instant rapport.