Posted inSkill

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The strength of your relationships determines the strength of your influence - Dale Carnegie
At its core, this means you can't have real, lasting influence without first having real, trusting relationships. Period.
Posted inSkill

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Most people do not listen with the intent to understand; they listen with the intent to reply - Dale Carnegie
The quote exposes our default conversational mode: we're often more focused on crafting our own response than genuinely absorbing what the other person is saying.