Wise advice on Verified

A prerequisite to empathy is simply paying attention to the person in pain - Dr Daniel Goleman
At its heart, this quote means you can't even begin to be empathetic if you're not first paying attention. It's the foundational step, the absolute non-negotiable.

Verified Quote

People rarely forget how you made them feel understood - Leil Lowndes
The core message is that emotional impact trumps factual recall. People remember the feeling of being heard and validated far more than the specific words you said.