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When you attack people, they defend. When you understand them, they open up - Dale Carnegie
At its core, this is about the psychological pivot from confrontation to collaboration. Attack triggers a defensive, reptilian-brain reaction. Understanding, however, fosters psychological safety and opens the door to genuine dialogue.

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The most persuasive people are those who listen more than they talk - Leil Lowndes
At its core, this quote flips the script on traditional persuasion. It argues that influence isn't built by overpowering others with your words, but by creating a genuine connection through active, focused listening.