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When you attack people, they defend. When you understand them, they open up - Dale Carnegie
At its core, this is about the psychological pivot from confrontation to collaboration. Attack triggers a defensive, reptilian-brain reaction. Understanding, however, fosters psychological safety and opens the door to genuine dialogue.
Posted inRelationship

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People rarely forget how you made them feel understood - Leil Lowndes
The core message is that emotional impact trumps factual recall. People remember the feeling of being heard and validated far more than the specific words you said.