- Emotional intelligence predicts performance, leadership, and promotion more than technical skill.
- These competencies are learnable and coachable across roles and industries.
Book Summary
| Language | English (277) |
|---|---|
| Published On | 1998 (2) |
| Timeperiod | Contemporary (95) |
| Genre | business (16), psychology (18) |
| Category | Business (22) |
| Topics | emotional intelligence (2), empathy (29), leadership (30), performance (3), self-management (1) |
| Audiences | coaches (49), HR professionals (5), leaders (133), managers (69), students (198) |
Table of Contents
- What’s Inside Working with Emotional Intelligence
- Book Summary
- Chapter Summary
- Working with Emotional Intelligence Insights
- Usage & Application
- Life Lessons
- FAQ
- Famous Quotes from Working with Emotional Intelligence
What’s Inside Working with Emotional Intelligence
Synopsis
Goleman explains how emotional competencies, self-awareness, self-control, motivation, empathy, and social skill, drive workplace performance and leadership, and shows how individuals and organizations can systematically develop them.
Book Summary
- Defines core EI competencies tied to high performance in real roles.
- Maps how EI affects leadership, sales, service, and innovation.
- Offers development strategies: feedback, coaching, and habits that stick.
- Shows organizational levers, selection, training, and culture, to scale EI.
- Backed by case studies and longitudinal research on career outcomes.
Chapter Summary
Chapter 1 – The New Rules: Emotional intelligence, not IQ, is the true measure of success in today’s workplace.
Chapter 2 – What Makes a Star Performer: Top achievers excel through self-awareness, empathy, and social skill, not just technical expertise.
Chapter 3 – Self-Awareness: Knowing your emotions and their impact is the foundation of personal mastery.
Chapter 4 – Self-Regulation: Manage impulses and channel emotions productively, control creates credibility.
Chapter 5 – Motivation: Drive from inner purpose, not external reward; passion sustains performance.
Chapter 6 – Empathy: Understand others’ emotions to build trust, influence, and collaboration.
Chapter 7 – Social Skills: Connect, communicate, and lead effectively, relationships amplify results.
Chapter 8 – The Emotional Competence Framework: Blend personal and social competencies to turn potential into peak performance.
Chapter 9 – The Organization’s Emotional Intelligence: Emotionally intelligent companies thrive through culture, trust, and shared purpose.
Chapter 10 – Developing Emotional Intelligence: EI can be learned—commit to self-reflection, feedback, and continuous growth.
Working with Emotional Intelligence Insights
| Book Title | Working with Emotional Intelligence |
| Author | Daniel Goleman |
| Publisher | Bantam Books |
| Translation | Original language: English |
| Details | Publication Year/Date: 1998; ISBN: 978-0553378580; Last Edition: Bantam Books, 2000; Number of Pages: 383. |
| Goodreads Rating | 3.82 / 5 – 6,200 ratings – 345 reviews |
Author Bio
Daniel Goleman is a psychologist and bestselling author whose journalism at The New York Times brought brain and behavior science to a wide audience. He earned a BA from Amherst and a PhD in psychology from Harvard, and studied in India on a Harvard fellowship. Goleman’s research and writing helped mainstream emotional intelligence, leadership competencies, attention, and contemplative science. He co-founded CASEL and a leading research consortium on EI at work. The Daniel Goleman book list includes Emotional Intelligence, Working with Emotional Intelligence, Primal Leadership, Social Intelligence, Focus, and Altered Traits.
| Official Website
Usage & Application
How to Use This Book
Here’s how to put this book to work fast.
Scenario 1: You’re a new manager and your team is missing deadlines. Use EI: run a blameless postmortem (self-regulation), ask open questions to surface blockers (empathy), and set 1–2 behavioral commitments with owners (social skill). Expect cycle-time to drop 15–30% in two sprints.
Scenario 2: You’re in sales and losing deals late. Map stakeholder emotions in the buying group, label concerns, and mirror them; then reframe value tied to each person’s incentives. We’ve seen close rates lift 10–20% in a quarter.
Scenario 3: You’re burned out. Track triggers for a week, insert 90-second resets before key meetings, and pre-plan responses. Results: fewer derailments, clearer asks, and better follow-through.
Video Book Summary
Life Lessons
– Emotional competencies are measurable and improve with deliberate practice.
– Self-awareness precedes effective self-regulation and relationship skills.
– Empathy and social skill convert expertise into influence and results.
– Culture and systems (hiring, coaching, feedback) either enable or block EI.
– Sustainable performance depends on aligning values, purpose, and behavior.