Posted inSkill

Skill Quote

Success in dealing with people depends on a sympathetic grasp of the other person’s viewpoint - Dale Carnegie
At its core, this quote means that real influence doesn't start with talking. It starts with listening and genuinely trying to see the world through someone else's eyes.
Posted inSkill

Skill Quote

The goal is not to avoid conflict, but to transform it through empathy - Marshall B. Rosenberg
It means that conflict itself isn't the enemy. The real goal is to change the very nature of the conflict by injecting empathy into the heart of it.