Posted inBusiness
Wise advice on plain
Nobody ever wins a fight with a customer - Dale Carnegie
The core message is that any argument with a customer, even one you "win" on a technicality, ultimately results in a net loss for your business.
Posted inWisdom
Plain Quote
Expect ingratitude, then you will not be disappointed - Dale Carnegie
The core message is about emotional self-defense. By lowering your expectations of others' gratitude, you inoculate yourself against the resentment and frustration that comes when you feel your efforts aren't appreciated.
Posted inWisdom
Plain Quote
Expect ingratitude, then you will not be disappointed - Dale Carnegie
The core message is about emotional self-defense. By lowering your expectations of others' gratitude, you inoculate yourself against the resentment and frustration that comes when you feel your efforts aren't appreciated.