Posted inRelationship

Quotes about conflict

When people feel unsafe, they start to choose silence or violence instead of dialogue - Kerry Patterson
At its core, this quote means that a lack of psychological safety shuts down productive conversation. Every single time. It's a binary switch: when safety is present, you get dialogue. When it's absent, you get one of two unproductive coping mechanisms.
Posted inRelationship

Communication Quote

The mistake most of us make in our crucial conversations is we believe that if we’re right, we have the right to say it in any way we choose - Kerry Patterson
This quote hits on a brutal truth: being factually correct doesn't give you a free pass to be a jerk. It separates the content of what you're saying from the context of how you're saying it.