Criticism Quote

The more we are willing to hear the pain behind the criticism, the less likely we are to take it personally - Marshall B. Rosenberg
At its core, this is about shifting your focus from the attacking words to the unmet need behind them. It's about listening for the 'ouch' instead of the 'ouch, how dare you'.
The more we hear the feelings and needs Meaning Factcheck Usage

Empathy Quote

The more we hear the feelings and needs behind others’ words, the less we are hurt by them - Marshall B. Rosenberg
At its core, this is about shifting your focus from the surface-level words someone is using to the deeper human emotion and need that's driving them. It's the difference between hearing an attack and hearing a cry for help.