Posted inSkill
Wise advice on communication
Criticize the behavior, not the person - Dale Carnegie
It's about separating someone's actions from their core identity. You're attacking the problem, not the person.
Posted inWisdom
Wise advice on feedback
Begin with praise and honest appreciation - Dale Carnegie
The core message is about disarming defensiveness and building immediate rapport by leading with genuine, positive recognition, not a request or a critique.