Posted inRelationship

Conflict Quote

When you attack people, they defend. When you understand them, they open up - Dale Carnegie
At its core, this is about the psychological pivot from confrontation to collaboration. Attack triggers a defensive, reptilian-brain reaction. Understanding, however, fosters psychological safety and opens the door to genuine dialogue.
Posted inWisdom

Quotes about conflict principles

In conflict, be hard on the problem and gentle on the person - Dale Carnegie
At its heart, this is about decoupling. It means attacking the challenge, the missed deadline, the flawed process, not the character or intentions of the person you're dealing with.