Posted inRelationship
Empathy Quote
When you start with heart, you end with understanding - Kerry Patterson
The core idea is that your initial intention dictates the final outcome of a high-stakes conversation.
Posted inBusiness
Empathy Quote
The more you care about results, the more you should care about relationships - Kerry Patterson
This quote flips the script. It tells us that the direct path to a result isn't a straight line, it's a relational one. High stakes don't mean you should bulldoze people; they mean you need to build bridges.