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Posted inSkill

Tell the audience what you’re going to say, say it, then tell them what you’ve said.

Posted inSkill

Honesty and humility are the twin pillars of great leadership.

The key to effective leadership is influence, not control
Posted inSkill

The key to effective leadership is influence, not control

People are not influenced by what we say, but by what they understand
Posted inSkill

People are not influenced by what we say, but by what they understand

Posted inSkill

Success in dealing with people depends on a sympathetic grasp of the other person’s viewpoint.

Posted inSkill

Leadership begins with listening.

Posted inSkill

Be wiser than other people if you can, but do not tell them so

When men and women are in conflict, they both need to be heard in different ways
Posted inSkill

When men and women are in conflict, they both need to be heard in different ways

Posted inSkill

You can’t listen and judge at the same time

Posted inSkill

Generosity in conversation is giving someone your undivided curiosity

Posted inSkill

There is only one way to get the best of an argument, and that is to avoid it

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