People are more likely to accept an order if they have had a part in the decision that caused that order to be issued
Any fool can criticize, condemn, and complain, but it takes character and self-control to be understanding and forgiving
The desire for a feeling of importance is one of the chief distinguishing differences between mankind and animals
The expression one wears on one’s face is far more important than the clothes one wears on one’s back
Criticism is futile because it puts a person on the defensive and usually makes him strive to justify himself